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Dear Spa Palace,
We had wanted a spa for years, and on the spur of the moment we decided it was
time. We came to your showroom without knowing very much about spas in general,
and you and Stephen had a lot of patience and spent at least 3 hours with us
explaining everything we needed and wanted to know. We were able to try out your
spa before we committed to buying. We were very pleased with the way you handled
all of our concerns. After we had signed on the dotted line, you and your staff
continued to answer all of our questions and everyone has been very pleasant and
helpful. Sometimes after you buy something alt the helpful people seem to
disappear, not true with your staff!
The installation process went very smoothly, everything was delivered at the
time that was agreed upon. The chemical seminar was very clear; he was very
helpful in explaining everything and explaining it again if we asked. All in all
we have been very impressed with the way everything was handled from the time
wee walked in to when the spa was delivered.
And as for the spa itself, it has been wonderful. It is easy to maintain, and
great to use everyday. And now we find that we talk to more and more people
about spas, and we mention that we have purchased a spa we are getting comments
like, “that is a great spa!” And “Wow, you bought one of the best!”
So thank you again for all your help and we will continue to recommend your spa
and your business.
Sincerely,
Ana P.
Dear Manager,
Just a short note to let you know how much we are enjoying our Spa Palace spa.
Since installation, I think we have missed two nights without our “sleeping
pill”. Twenty minutes for Linda and forty for me and were off to Never Never
Land.
I would most definitely recommend to anyone looking at a spa to try them out
before they buy. After sitting in three different brands, comparing jets,
therapy seats, and overall comfort, the choice became simple. Before trying them
out, I really didn’t think there would be that much difference. The brand that
Linda and I liked the best, we liked the least after sitting in it with the jets
going. It’s amazing the difference in spas.
A pat on the back to Don Buermann. Every time I have had a question he has been
very helpful, and always does a follow up call.
Sincerely,
Bob D.
Spa Palace staff,
We recently purchased a hot tub from your store in Littleton. My husband and I
had a wonderful time dealing with Justin and Jeremy, because of their complete
knowledge of the product. They were very helpful, and all of our questions were
answered completely. Our over all experience was great. This enhanced our
confidence in the choice we made.
Since our purchase we’ve made several trips to your store when questions and
concerns surfaced. Each time we’ve had our problems taken care of, addition to
increasing our own knowledge base for any future problems. There has never been
any time during a visit when we have felt pressured into unnecessary purchases.
We appreciated doing business with your company and will recommend Spa Palace to
our friends.
Thanks again,
Michelle M.
Attention General Manager, 1. Our spa… We like it, and we use it daily, even when the weather outside is
frightful. Indeed, it is especially delightful when the temperature falls and
the snow blows. We deliberately leave the gazebo door open then (and usually a
window), because the combination of warm, wet body and cold head is so
stimulating. We hike and ski and snowshoe in the winter weather in the mountains
(except when Washington shuts down the government and we can’t get into Rocky
Mountain National Park—but even then we usually find somewhere to freeze our
buns). Our pleasure in these outings has been enhanced by the anticipation of a
jump into the hot tub on our return.
We also anticipate enjoyment of the spa next summer, when we come back tired and
hot from hiking and climbing.
As you know, we have a large family. Five of our six children (plus two spouses)
were here at Christmas time, when the spa was first operating (thanks to your
successful efforts to have it ready by then). They all think it’s cool (I mean
hot).
2. Your company… Well, if you mean Spa Palace in Fort Collins, we’ve been
impressed since the first day we talked to you about spas. Our contact with
Jacuzzi Spas has been only through you and Don (confined to the question of
whether the readings on the control panel were accurate). Your consultation with
the company about that question seems likely to resolve it.
3. Your service… That’s been outstanding. We’ve had only minor problems with the
spa so far, and have appreciated your efforts to solve them. This has been
especially noteworthy because we live 35 miles up in a mountain canyon from Fort
Collins, and Don has been happy to drive up and look at what worries us. That
gives us confidence that if we ever have a major problem (which in fact we don’t
anticipate), Spa palace will be here to help.
4. Our gazebo… We can’t imagine the spa without it. It’s beautiful, and provides
privacy and comfort that make all the difference. It hasn’t blown off the deck
in the fierce winds we have up here, nor do we expect it to, in view of your
extra work to secure it.
All things considered, you have happy, wet, and warm hot-tubbers up here. We
hope to stay that way for many years (happy and warm all the time, wet mainly in
the hot tub)
Sincerely,
Philip G.
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